FAQ - Frequently Asked Questions

  1. How do I place an order?
    To place an order, add the desired items to your cart, then click the "Checkout" button. Follow the instructions to finalize your purchase by providing your shipping and payment information.

  2. What payment methods do you accept?
    We accept major payment methods, including credit cards, PayPal, and other secure methods. All transactions are secured to ensure the protection of your information.

  3. What are the delivery times?
    You will receive a tracking number by email once your order has been shipped.
    Our products are carefully selected and shipped directly from our partner workshops to ensure quality, safety, and fair prices.
    We are constantly working to optimize our delivery times to get your order to you as quickly as possible, without compromising on quality.

    🚚 Standard delivery: 8 to 12 business days; most of our orders arrive earlier than expected.                                           

  4. How can I track my order?
    Once your order has shipped, we will send you an email with a tracking link and number. You can track your package directly on the carrier's website.

  5. How do I return a product?
    If you wish to return a product, contact our customer service at contact@babyket.com within 14 days of receipt. Return shipping costs are the responsibility of the customer, and items must be returned in perfect condition and in their original packaging.

  6. What is the refund period?
    Once the product is returned and verified, the refund will be processed within 30 days. You will receive an email confirmation once the refund has been processed.

  7. Can I modify or cancel my order?
    You can modify or cancel your order as long as it has not yet been shipped. To do so, contact us quickly at contact@babyket.com. Once the order has shipped, no modifications or cancellations will be possible.

  8. Do you offer discounts for bulk orders?
    Yes, we offer discounts for bulk orders. Contact us directly at contact@babyket.com to learn more about our rates and conditions for bulk orders.

  9. How can I contact customer service?
    You can contact us by email at contact@babyket.com. We strive to respond to all inquiries within 24 hours.

  10. Is my personal information secure?
    Yes, we take the protection of your personal information very seriously. For more details, please refer to our Privacy Policy.